Evaluation of the PDR program
PDR services in family law for the Federal Magistrates Court are delivered by the Family Court and community based organisations (CBOs). The court has contracts with 35 CBOs for the delivery of these services. In 2003-04, the external referral of PDR to the community sector was evaluated. The evaluation was conducted by Communication Partners, which is the consulting arm of the Centre for Social Research in Communication at the University of Queensland.
The primary focus of the evaluation was to provide information based on an evaluation of client, agency,
federal magistrate, and legal practitioner perceptions of the effectiveness of PDR services. The report provides data in relation to:
1. The relevance and appropriateness of PDR services delivered to clients
2. Matters that should not be referred to PDR at all
3. The satisfaction of key stakeholders with the processes and services of the PDR program
4. The convenience of services delivered to clients in their local community
5. The degree to which clients re-engage with agencies when agreements break down
6. The time spent on managing and delivering PDR interventions
7. The inconsistent uses of terminology in the PDR process
The central findings of the report are that the FMC PDR program is well regarded and works
well. Improving information flows and knowledge; refining organisational and inter-organisational flexibility and structure can improve the program.
Click here for PDF copy of the Evaluation Report
See also
Surveys,
Sumissions and Reports |
